Relationship Counselling Perth

A counsellor is a person trained to give professional guidance and support on personal,
family, relationship, work or psychological issues. Although there is some overlap,
counselling services can differ from those provided by other mental health professionals
such as psychologists or psychiatrists. These latter professions are founded on scientific
approaches specialising in diagnosis and treatment of emotional disturbance,
behaviour problems and mental health disorders. Psychiatry stems from a medical
discipline, therefore only psychiatrists are able to prescribe medication. Even though
counsellors are informed by psychological practises, they use recognised therapeutic
counselling approaches that support clients to explore their everyday life problems while
guiding them to find their own workable solutions. Registered counsellors abide by the
ethical practices and codes of conduct as set out by their regulatory counselling
association.

Our counselling services are not Medicare rebatable because only registered
psychologists have been chosen by the Government. But please note that for rebate
eligibility your doctor must do an assessment and make a diagnosis for a Mental Health
Care Plan. The diagnosis is then recorded on the Government health system. This
diagnosis may also have future implications whenever you are asked by organisations if
you have ever had a mental health diagnosis, because by law you must disclose this
information (e.g. to insurance companies). A mental health exclusion may be placed on
policies such as income protection and travel insurance. Choosing a private counsellor
ensures your mental health information remains confidential.

Some private health insurance providers may include counselling under their ‘Extras’
cover. You will need to check with your health fund provider to see if you qualify for any
rebate.

If for some reason your prepaid appointment needs to be rescheduled or cancelled, you
have up to 30 days to rebook and utilise the appointment or request a refund before the
credit lapses. This is subject to cancellation fee conditions for short notice. We will make
one reminder call to rebook an appointment or organise a refund, but it is ultimately your
responsibility to ensure your paid appointment is utilised. Counselling Resolutions does
not have the accounting resources to monitor appointment credit for extended periods of
time.

You can book through our website for a phone or on-line Telehealth appointment if that is
your preference. You will then receive a receipt with confirmation details. Your counsellor
will email you a link for the on-line sessions before your appointment commences.

Our counsellors are qualified members of professional associations that are bound by a
code of ethics and confidentiality. This means that unless there is some risk of harm to
yourself or others, or your counsellor’s session notes are subpoenaed by a court of law,
we must respect your confidentiality. So, other than the afore mentioned, what is divulged
in a session stays with your counsellor. If notes are taken by your counsellor, they will
always be kept in a secure and locked location and can only be accessed by them.

Generally, Counselling Resolutions retains the records for 5 years, but also reserves the
right to responsibly dispose of records at any time after counselling has ceased.

Communication is the key for you to experience the best possible outcomes. We
encourage you to talk to your counsellor if you’re not feeling comfortable, or if you have
any special needs that you feel aren’t being addressed. As trained professionals it is our
intention to provide you with a safe, supportive and relaxed environment, and to work with
you to alleviate any concerns you may have.

Adult conversation is not appropriate for children's ears. Therefore children are not
permitted to attend appointments. There is also no duty of care if your children sit in our
unattended waiting areas, so this is not advised. For the best counselling outcomes and to
allow for essential “you time”, please make suitable arrangements with other caregivers
before proceeding with attendance. Your counsellor can help you find professional
childcare if you are not able to organise your own.